Shipping policy
Shipping Policy
At Novusyes, we strive to process and ship your order as quickly and efficiently as possible.
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped on weekends or public holidays.
Estimated Delivery Time
United States
7–20 business days
Delivery estimates may vary depending on product availability and destination.
Please note: Delivery times are estimates only and are not guaranteed.
Shipping Rates
We offer Free Standard Shipping on all orders within the United States. At this time, we only ship within the United States.
No minimum purchase is required.
Carriers & Tracking
All orders are shipped with tracking via trusted logistics partners such as CJ Logistics, USPS, or local couriers.
You will receive a shipping confirmation email with tracking details once your order is dispatched.
Please allow up to 72 hours for tracking updates to appear.
Delays & Customs
Shipments may experience delays due to customs processing, holidays, or carrier disruptions.
We appreciate your patience in such cases and are here to assist if needed.
Lost or Stolen Packages
Novusyes is not responsible for packages that are marked as delivered by the carrier but reported missing or stolen.
If your package is lost in transit, please contact us and we will open a case with the carrier.
Contact Us
If you have any questions or concerns regarding shipping:
📧 Email: team@novusyes.com
📞 Phone: (949) 566-7907
📬 Address: Novusyes , 2019 Monrovia Ave, Costa Mesa, CA 92627, United States