Got Questions? We’ve Got Answers!

Are your products safe for pets?

Yes, all our products are pet-safe, non-toxic, and tested for quality and safety standards.

Do you offer eco-friendly pet products?

Yes, we carry a range of eco-friendly and biodegradable pet supplies for conscious pet parents.

How long does shipping take?

 Orders are usually processed within 24 hours and delivered in 3–7 business days, depending on your location.

Do you offer international shipping?

Yes! We offer international shipping so you can receive our products no matter where you are.

Can I track my order?

Yes, once your order is shipped, you’ll receive a tracking number via email or SMS.

What should I do if I receive a damaged product?

Contact our support team within 48 hours with pictures, and we’ll arrange a replacement or refund.

What payment methods do you accept?

We accept cash on delivery, bank transfer, Easypaisa, JazzCash, and major credit/debit cards.

Is it safe to shop on your website?

Yes, our website uses secure encryption to protect your personal and payment information.

What is your return policy?

You can return unused items within 7 days of delivery. Please ensure the product is in its original condition.

Can I exchange an item if I ordered the wrong size?

Absolutely! Contact us within 5 days, and we’ll assist you with an exchange based on availability.

How can I stay updated on new arrivals and special offers?

Subscribe to our newsletter for exclusive discounts, product updates, and adventure tips. You can also follow us on social media to stay informed about new arrivals and limited-time promotions.

Are sale items eligible for return?

Sale items are final and non-refundable unless damaged or defective upon arrival.

How can I contact customer support?

You can reach us via live chat, WhatsApp, or email. We respond within 24 hours on business days.

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